kaos Platform Account Terms

We at kaos set out the terms that apply when you create an account, deposit funds, place bets, and withdraw your balance. These terms cover what we expect from you, what you can expect from us, and how disputes are handled. By accessing kaos, you agree to comply with these conditions and confirm that you use our platform only where local law permits.

Our kaos terms address account opening (email verification, identity documents, age confirmation), deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, withdrawal processing and timelines, bonus terms (if applicable), game rules, and our dispute-resolution process. We also outline what happens if you breach these terms — account suspension, fund forfeiture, or legal action in extreme cases.

We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of kaos comply with their own jurisdiction's applicable law. This page provides a transparent summary of our key policies; if you have questions about specific terms, contact our support team via your account dashboard.

Account Opening and Identity Verification on kaos

When you create a kaos account, we require your legal name, date of birth, email address, and phone number. You must be of legal age in your jurisdiction to use our platform; we do not knowingly permit accounts for minors. During registration, you confirm that all information you provide is accurate and current. We use this data to verify your identity before your first withdrawal, comply with anti-money-laundering regulations, and contact you about account activity or updates.

Our kaos identity verification process requires you to upload a government-issued ID (KTP, passport, or driving licence) and confirm that the name and date of birth match your account details. Verification typically completes within a few business hours during weekday mornings (Jakarta time); on weekends or public holidays such as Idul Fitri or Idul Adha, processing may take longer. Once verified, your ID remains on file, and future withdrawals process faster because we already hold your documents. We encrypt all identity data and store it on secure servers; we do not share your personal information with third parties unless required by law.

Our kaos Account Suspension and Termination Policy

We reserve the right to suspend or terminate your kaos account if you breach these terms. Violations include providing false information during registration, attempting to create multiple accounts under different identities, using kaos from a prohibited jurisdiction, engaging in fraud, or harassing our staff. If we suspend your account, we notify you of the reason and give you a reasonable opportunity to respond before final termination. Upon termination, any funds remaining in your account are returned to your registered payment method (DANA, e-wallet, mobile banking, etc.) within our standard withdrawal window.

We may also suspend your account temporarily if we detect unusual activity (e.g., rapid large deposits followed by immediate withdrawals, betting patterns that suggest money laundering, or login attempts from multiple locations in a short time). During investigation, your account remains accessible but you cannot withdraw funds. We contact you to verify the activity; once confirmed as legitimate, restrictions are lifted.

Deposits, Withdrawals, and Payment Terms on kaos

We accept deposits via e-wallets (local payment, online payment, e-wallet, mobile banking, local payment), online payment, and bank virtual accounts (e-wallet, mobile banking, local payment, online payment). E-wallet and e-wallet deposits settle instantly; bank transfers typically clear within minutes to a few hours depending on your bank's processing speed. We charge no deposit fees; you deposit the exact amount you intend to bet. Your kaos balance is denominated in Indonesian Rupiah and updated in real time across all your devices.

When you request a withdrawal, we process it within our standard window — typically weekday business hours (Jakarta time). We do not guarantee processing on weekends or public holidays such as Imlek or Nyepi; such requests queue for the next business morning. Withdrawal amounts must pass verification checks: your identity must be confirmed, and the withdrawal amount must not exceed your current balance. We return funds to your original deposit method or to a pre-verified alternative bank account. Bank withdrawals may take a few hours to clear depending on your bank.

Bonus Terms and Conditions on kaos

From time to time, we may offer bonuses (such as welcome credits or reload offers) as incentives to new or returning players. Any bonus is subject to specific terms — wagering requirements, time limits, maximum-cashout amounts, and game restrictions. We display these terms clearly when you claim a bonus; by claiming, you agree to comply with them. Bonuses are not transferable, may not be withdrawn as cash (you must wager them first), and expire after a set period if unused. We reserve the right to revoke a bonus if we detect abuse — such as attempting to withdraw bonus funds before meeting wagering requirements, or using the bonus in combination with other promotional codes against our rules.

Game Rules and Betting on kaos

Our kaos game categories — Football, Live Dealer, Slots, and Esports — each carry specific rules. Football bets settle based on official match results (Liga 1, Piala Indonesia, Champions League, etc.); live-dealer games settle after the croupier confirms the round outcome; slots settle immediately after the spin; esports bets settle after the match ends. We do not offer game information or real-time betting adjustments once a match is in progress unless explicitly stated for a specific market. All outcomes are final once we record them in our Number Archive; no disputes are accepted after settlement except in cases of system error or fraud.

Our kaos Dispute Resolution and Jurisdiction Notice

If you dispute a bet settlement, a payment transaction, or your account balance, contact our support team via your account dashboard with evidence — a screenshot of the bet slip, a withdrawal request confirmation, or a transaction reference from your payment method (local payment, online payment, e-wallet, etc.). We investigate within a few business hours and respond with our findings. If you remain unsatisfied, you may escalate to our management team; we aim to resolve disputes within 14 days.

We do not offer our services in jurisdictions where online wagering is prohibited. By using kaos, you confirm that your access complies with local law and that you are not a resident of a jurisdiction where such services are forbidden. We are not responsible for any legal consequences arising from your use of kaos in a prohibited jurisdiction. Any disputes arising from your account on kaos are governed by the laws of the jurisdiction where we operate; you agree to attempt resolution through our support process before pursuing legal action.

Account ownership

You alone own your kaos account and are responsible for all activity under your login. Never share your password or verification codes.

Age confirmation

By creating a kaos account, you confirm you are of legal age in your jurisdiction to engage in online gaming or wagering.

Data privacy

We encrypt your identity data, payment information, and betting history. We do not sell or share your data with advertisers.

Jurisdiction

kaos operates only in jurisdictions where local law permits. Users bear sole responsibility for compliance with their local law.

Our kaos Liability and User Responsibility

We provide kaos "as is" — we undertake to maintain fair game mechanics, secure transaction processing, and responsive support, but we do not guarantee uninterrupted service or error-free outcomes. If a technical issue causes a bet to settle incorrectly (e.g., a server error that miscredits your balance), we investigate and correct it; we do not hold you liable for system errors. However, if you intentionally exploit a known bug or use prohibited methods (such as bots or third-party automation), we may void the bets in question and suspend your account.

You are responsible for managing your own account security — keeping your password confidential, logging out on shared devices, and reporting unauthorized activity immediately. We are not liable for losses resulting from your password being compromised or your account being accessed by an unauthorized person if you failed to take reasonable security precautions. You also accept that outcomes in our games are final once settled; you cannot dispute a result simply because you lost, only if you can demonstrate system error or fraud on our part.

Summary: kaos Terms Protect You and Us

Our kaos terms establish a clear framework for how we operate, what we expect from you, and what safeguards we provide. We require honest account information, verified identity before withdrawal, and compliance with local law. We commit to processing deposits and withdrawals fairly, protecting your data, and responding to disputes promptly. When you place a bet, we settle it according to our game rules; when you request a withdrawal, we process it within our standard window to your registered payment method — DANA, e-wallet, mobile banking, local payment, or any of our supported options.

We reserve the right to suspend accounts that violate our terms — accounts that use false information, attempt fraud, access kaos from prohibited jurisdictions, or engage in money laundering. We investigate suspicious activity and contact you to verify; most inquiries are resolved quickly. If your account is terminated, your remaining balance is returned to your original payment method.

By accessing kaos, you agree to these terms in full. We update our terms from time to time to reflect changes in our services or legal requirements; we notify you of material changes via email or on-platform notice. If you have questions about our terms or your account, contact our support team — available via your kaos dashboard during business hours. We do not offer our services in jurisdictions where online wagering is prohibited; you are solely responsible for ensuring your access complies with local law.

1. Verify your jurisdiction

   Confirm kaos is legal in your location before creating an account.

2. Provide accurate account information

   Your name, date of birth, email, and phone must be legal and current.

3. Upload identity documents

   Required before your first withdrawal; KTP, passport, or driving licence accepted.

4. Follow our game and account rules

   Do not attempt fraud, use prohibited methods, or access kaos from a banned jurisdiction.