kaos FAQ
Users accessing kaos from Android phones, iOS browsers, and desktops ask us about account setup, deposit methods, game rules, and security every day. This page answers the questions we hear most often — from how to register and verify your identity, to how DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet deposits work, to what RTP means in slot games and when you can withdraw your funds.
Our FAQ is organized by topic so you can find answers quickly. If your question is not covered here, or if you need help with a specific transaction, open your kaos account dashboard on your phone and contact our support team. We respond in English during business hours and aim to resolve most account and payment questions within our standard response window. For detailed terms and conditions covering offers, bonus eligibility, and withdrawal rules, please read our Terms and Conditions page. For information about data privacy and how we handle your personal information, see our Privacy Policy. If you have jurisdiction-related questions about whether kaos is available in your location, consult our Legal Notice.
This FAQ does not replace our full terms and policies — it highlights the answers to the most common questions. Everything described here is subject to the full terms on our website. If you find a conflict between this FAQ and our Terms and Conditions, the Terms take precedence.
What topics are covered in this FAQ?
- Account and registrationhow to start, KYC verification, password recovery, username and email rules
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment; processing times and limits
- Game rules and ratesRTP in slots, football betting, live-dealer tables, esports markets
- Security and dataaccount protection, data deletion requests, jurisdiction restrictions
Open your kaos account on your phone or desktop, tap Deposit, and choose local payment, online payment, or e-wallet. We display a unique payment link for your deposit amount. Open the e-wallet app on your phone and scan the link or tap it, then confirm the payment from within your e-wallet. Your kaos balance updates within seconds. You do not need to wait for bank processing — the transaction is instant. If your payment fails, check that your e-wallet balance is sufficient and that you are using the same phone number linked to your e-wallet account. E-wallet deposits on kaos do not charge you a fee.
Before your first withdrawal from kaos, you must verify your identity. Log in to your account, go to your account settings, and click Verify Identity. Upload a clear photo of your government-issued ID — KTP (Indonesian identity card), passport, or driving licence. Include your full name, date of birth, and ID number in the photo. We verify the document within a few business hours on weekdays. On weekends or public holidays like Idul Fitri, Idul Adha, Imlek, or Nyepi, verification may take longer. Once verified, you can withdraw to your mobile banking, local payment, online payment, or e-wallet account, or back to your original e-wallet. You verify once per account — the verification does not expire.
On the kaos login page, click Forgot Password. Enter your registered email address, and we send a password-reset link to your inbox within minutes. Click the link, create a new strong password, and log back in. The reset link expires after 24 hours for security. If you do not receive the reset email, check your spam folder or ask our support team to resend it. Never share your password reset link with anyone — it grants access to your kaos account and your balance.
No. Each person is allowed one kaos account. Multi-accounting — creating multiple accounts with the same or similar personal details — violates our terms. If we detect multi-accounting, we may freeze all your accounts and forfeit any balance pending investigation. This protects the integrity of our platform and prevents fraud. If you have a legitimate reason to close your current kaos account and open a new one (for example, if your email address has changed permanently), contact our support team first and explain your situation.
Payments and transactions
Yes. kaos accepts virtual-account transfers from mobile banking, local payment, online payment, and e-wallet. When you choose bank transfer at deposit, we generate a unique virtual-account number for your transaction. Transfer the amount from your bank app or ATM to that account number. Processing time depends on your bank — most transfers settle within minutes to a few hours during business hours. Transfers made after banking hours or on weekends may take until the next business day. We charge no deposit fee for bank transfers. Your kaos balance updates automatically once we receive your transfer.
Once your kaos account is identity-verified, you can request a withdrawal to your bank account (mobile banking, local payment, online payment, e-wallet) or your original e-wallet. Withdrawals are processed within our standard processing window — typically within business hours on weekdays. If you request a withdrawal on a weekend or public holiday, it will be queued and processed on the next business day. E-wallet withdrawals (mobile banking, local payment, online payment, e-wallet, mobile banking) may settle faster than bank transfers. You can check the status of your withdrawal request in your kaos account dashboard under Transaction History.
online payment is a unified Indonesian QR-code standard for instant payments. On kaos, tap Deposit and select e-wallet. We display a QR code on your screen. Open your e-wallet app (mobile banking, local payment, online payment, e-wallet, mobile banking, or your bank app), select Scan QR, and point your phone's camera at the kaos local payment code. Confirm the payment amount and complete the transaction. Your kaos balance updates within seconds. online payment deposits carry no fee and are faster than typing payment details manually. e-wallet is available on most phones and e-wallet apps used across Indonesia.
RTP stands for Return to Player. It is a percentage that describes how much money a slot game returns to players over a very large number of spins. For example, if a slot has an, the game returns on average 96 for every 100 bet over thousands of spins. RTP does not predict your personal outcome — it is a statistical average across many players and many games. Individual sessions are unpredictable. Different slot games on kaos (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) have different RTP values; these are disclosed in each game's information panel before you play.
Game rules and offers
Our weekly cashback offer returns a percentage of your net losses (total bets minus total winnings) as a bonus credit to your kaos account. The cashback is calculated every Monday morning based on your activity the previous week (Monday to Sunday). Cashback is paid as account credit — it is not added directly as cash and is subject to our wagering terms. You can use cashback credit to place new bets on football, live-dealer tables, slots, or esports. Cashback credit expires if not used within a set period (check the offer terms in your kaos account). Not all games contribute equally to cashback eligibility — check the specific offer details before placing bets.
kaos offers live football betting on domestic and international tournaments — Liga 1, Piala Indonesia, Champions League, Premier League, and more. Odds are displayed in decimal format (for example, 2.5 means if you bet 100 and win, you get 250 total, which is your 100 stake plus 150 profit). Odds change in real time as matches progress and as betting activity moves. You can place bets before kickoff or during a live match. If your bet wins, your kaos balance updates immediately. If your bet loses, your stake is forfeited. You can view all your open and closed bets in your kaos Transaction History and download your Number Archive at any time.
kaos streams live-dealer tables hosted by professional croupiers. Games include blackjack (beat the dealer's hand), roulette (predict where the ball lands), baccarat (bet on banker or player), and Dragon Tiger (fast two-card hand game). Tables operate from multi-camera studios with chat features so you can interact with the dealer and other players. You can join a table anytime with your kaos balance. Minimum and maximum bets vary by table. Stream quality depends on your internet connection — we recommend a strong mobile signal or Wi-Fi. If your connection drops mid-game, rejoin the table and your session resumes.
Security and data
To request deletion of your personal data from kaos, contact our support team via your account dashboard and state that you wish to exercise your right to data deletion under privacy law. We will confirm your identity, close your account, and delete your personal information from our active systems within the timeframe required by applicable law — typically within 30 days. We retain transaction records and identity documents as long as required by anti-money-laundering and financial regulations. After deletion, you cannot recover your kaos account. If your account has an outstanding balance at the time of deletion, we will transfer those funds according to our Terms before closing your account.
We respond to queries submitted via your kaos account dashboard during business hours on weekdays. Our standard response window is within a few business hours for account and payment questions. Complex queries — like account investigation or withdrawal disputes — may take longer and will be flagged with an estimated resolution date. We do not provide live chat support around the clock; queries submitted on weekends or after business hours will be queued and answered on the next business day. For urgent account issues (for example, if you suspect unauthorized access), contact us immediately and we will prioritize your request.
kaos encrypts all data in transit using TLS 1.3 and encrypts your stored account data at rest. We do not store your payment card details — payments are handled by certified third-party processors. We monitor for suspicious login patterns and will alert you if we detect login attempts from unusual locations or devices. You can enable two-factor authentication (2FA) on your kaos account for extra security — log in to your account settings and activate 2FA via your registered email or phone. Never share your password with anyone, and log out of kaos on shared devices. If you suspect unauthorized access to your account, reset your password immediately and contact our support team.