kaosPrivacy Policy

This page describes what we collect when you use kaos and how we keep that data protected. We at kaos understand that your personal information — email address, phone number, identity documents, and payment details — is sensitive and requires strict security practices. Our commitment is transparent: we explain which data we collect, why we need it, who can access it, and how long we retain it.

When you create an account on kaos, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or mobile banking / local payment / online payment / e-wallet, or request a withdrawal, we gather information necessary to process your requests, comply with anti-fraud regulations, and provide customer support. We do not sell your data to third parties for marketing purposes. We do share limited information with payment processors and regulatory authorities where law requires it.

Our servers may sit outside your jurisdiction (for example, in data centres outside Indonesia), but we encrypt your data in transit and at rest. We undertake to respond to data-access requests, deletion requests, and privacy complaints within our standard response window. We do not offer our services in jurisdictions where online wagering is prohibited; users are responsible for verifying that their access complies with local law.

What Data We Collect on kaos

We collect personal data in several categories. Account registration data includes your name, email address, phone number, date of birth, and residential address. We use this to create your kaos account, send you confirmation emails, and comply with identity-verification (KYC) requirements before your first withdrawal. Payment data includes the payment method you choose (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual account), transaction amounts, timestamps, and confirmation references from your bank or e-wallet provider. We retain payment records to reconcile your account balance, process refunds if needed, and respond to disputes.

Identity verification data includes photos of your government-issued ID (KTP, passport, or driving licence), your name as it appears on the ID, and your date of birth. We collect this once before your first withdrawal and store it encrypted. We do not re-collect this data for every withdrawal — one-time verification is sufficient unless you change your withdrawal payment method to an account not previously verified. Behavioral data includes the games you play, your bet amounts, results, and your login patterns. We use this data to detect fraudulent activity (for example, if your account is accessed from an unusual location or device), prevent abuse, and provide you with accurate account history.

Communication data includes any messages you send to our support team, feedback you provide, and records of our replies. We retain this for customer-service continuity and quality assurance. Device and network data includes your device type (Android phone, iOS device, or desktop), your IP address, and browser type. This helps us troubleshoot technical issues and understand which devices our users prefer.

How We Use Your Data and Who Can Access It

We use your data for five main purposes. First, we process your account and payments — without your email, we cannot send you login links; without your bank account details, we cannot transfer withdrawal funds to mobile banking, local payment, online payment, or e-wallet. Second, we comply with legal obligations — identity verification is required by Indonesian financial regulations and anti-money-laundering law. We may disclose your information to regulatory authorities or law-enforcement agencies if they request it with proper legal authority. Third, we detect and prevent fraud — our systems monitor for unusual login patterns, repeated failed login attempts, or transactions that do not match your typical behavior. Fourth, we provide customer support — our team needs your account history and communication records to answer your questions about deposits, withdrawals, or game rules. Fifth, we improve our services — we analyze aggregate, anonymized data (not linked to your name or account) to understand which games are popular, which payment methods users prefer, and where we can reduce technical issues.

We share your data with third-party processors only when necessary. Our payment processors (the companies that handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment transactions) receive your payment details to complete deposits and withdrawals. Our hosting provider receives your account data to keep our servers running. Our analytics partner may receive anonymized, aggregated data to help us understand user trends. We do not share your personal information with marketers, advertisers, or third parties for promotional purposes.

Data retention

We retain account data for the life of your kaos account plus seven years afterward (to comply with Indonesian tax and financial regulations).

Geographic storage

Our servers may be located outside Indonesia; all data is encrypted in transit and at rest regardless of server location.

Third-party access

Payment processors, hosting providers, and regulatory authorities may access your data as needed; we do not sell data to marketers.

Local context

Users in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta have the same privacy protections regardless of location.

Your Rights and Contact Procedures on kaos

We provide you with several rights regarding your data. You can request to download a copy of your personal information in a standard format (CSV export) from your kaos account dashboard. You can request to update your information if it is incorrect — for example, if you provide a wrong phone number during registration, you can change it in your account settings. You can request to delete your account and associated data, though we may retain certain records if required by law (for example, payment records for tax purposes). You can lodge a complaint with us if you believe we have mishandled your data; we will respond within 14 business days.

To exercise any of these rights, contact our support team via your kaos account dashboard or email. Provide your account email address and describe your request clearly. We will verify your identity (to prevent unauthorized access requests), then process your request within our standard response window. For data-deletion requests, we will delete your account and personal information from active systems; some anonymized, aggregated records may persist in backups for technical reasons, but these cannot be linked back to you.

We use cookies on kaos to remember your login status, store your language preferences, and track which games you browse (to improve recommendations). You can disable cookies in your browser settings, though this may limit kaos functionality. We do not use cookies for third-party advertising or tracking. If you have questions about our privacy practices, contact our support team — we will respond in English and provide clarity on any aspect of this policy.

Summary: Privacy on kaos

We at kaos are committed to protecting your personal data. We collect only information necessary to provide our service — account registration, payment details, identity verification, and behavioral data for fraud prevention. We encrypt your data in transit and at rest, and we do not sell it to marketers or advertisers. We share limited information with payment processors and regulatory authorities only when legally required.

You have the right to download, update, or delete your data, and to lodge complaints about our handling of it. Users across Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta enjoy the same privacy protections. Our servers may sit outside Indonesia, but encryption and security standards remain consistent. We respond to data requests, privacy complaints, and support inquiries within our standard windows.

We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying compliance with local law. For questions about this policy or concerns about your data, contact our support team via your kaos account dashboard. We will respond in English and work to address your privacy concerns promptly.